Important Travel Information

Before the journey and booking

Payments and currency

The ferry journey is paid for at the time of booking online or by telephone. Payment can be made via bank transfer or by credit/debit card. We reserve the right to cancel your booking in the event of non-payment. On board, purchases can be paid for using a debit or credit card. The vessel is cash-free.

Finding your way to us

To be replaced with up-to-date information for Långnäs and Naantali (including a map, at least for Naantali). The address below will also be updated to the correct address for Eckerö Link.

To Naantali:
GPS coordinates for Naantali:
Latitude: 60.45787. Longitude: 22.04373.

Address:
Satamatie 13
FI-21100 NAANTALI

To Långnäs:
GPS coordinates for Långnäs:
Latitude: 60.11716. Longitude: 20.29996.

Address:
Långnäsvägen 638
AX-22630 LUMPARLAND
Långnäs Hamn Ab

Check-in

To guarantee a place on the vessel, your journey must be booked in advance. All passengers and vehicles must be checked in no later than 60 minutes before departure. Cars, motorcycles and bicycles, as well as their passengers, check in at the terminal check-in area. Please note that the vessel only accepts passengers travelling with a vehicle.

On board

Food on board

On board there is a combined bar and café/restaurant. Lactose-free and gluten-free meals as well as vegetarian dishes are available upon request. For other special diets, please contact the staff once on board.

Please note that peanuts and mixed nuts are sold on board.

When sales are not open, vending machines are available offering coffee, beverages, sandwiches and other light snacks.

Fire safety on board

M/S Fjärdvägen has been inspected and is equipped with an approved fire alarm system and fire-fighting equipment. There is a sprinkler system covering the entire car deck, as well as approved firefighter and smoke-diving equipment that meets regulatory requirements.

Fire drills are carried out weekly. The crew receives regular training both ashore and on board.
The car deck is monitored by CCTV and, in addition, by personnel after departure, during the voyage and prior to arrival. The car deck is equipped with ventilation that exchanges air several times per hour.

Pets on board

On M/S Fjärdvägen, cabins where pets are allowed are available. If travelling with a pet, this must be stated when booking the cabin. Pet owners are responsible for their own animals. Pet owners who leave animals in vehicles during the sea crossing do so at their own risk. The doors to the car deck are locked shortly after departure and opened again shortly before arrival at the port. Please note that it can become very hot on the car deck, especially during summer. Pets must always be kept on a leash when on board.

Cabins on board

The vessel offers various types of cabins, including cabins for 1–3 persons, allergy-friendly cabins, and pet-friendly cabins. Cabins must be booked in advance.

Instructions for motorcycles on the car deck

Motorcycles loaded onto the car deck are placed along the side of the vessel. Once directed to the assigned position, first gear must be engaged and the side stand deployed. Central stands must not be used, as the vehicle may tip over during the crossing. The crew will of course assist with securing the motorcycle if required.

Restaurants

On board the vessel there is a café/restaurant. In addition, vending machines are available for coffee, beverages and light snacks.

Accessibility and assistance services

The cargo vessel M/S Fjärdvägen only accepts passengers travelling with a car. Due to its design, the vessel is not accessible and assistance services are not offered at the ports served. We do not recommend M/S Fjärdvägen for persons with disabilities.

Handling of gas cylinders on board

Gas cylinders used in motorhomes, caravans and similar vehicles may be transported provided the following conditions are met:

A maximum of 60 litres of LPG may be transported per vehicle in total (1 kg of gas corresponds to approximately 2 litres of gas in liquid form).
The gas cylinders must be intact and undamaged and meet safety requirements regarding labelling and inspection. Cylinders purchased from retail outlets are accepted.
The cargo must be intended for personal use, household use or sports and leisure activities.
Gas may only be transported in vehicles that have been inspected and approved for this purpose.

Rules regarding gas cylinders on board the vessel and within terminal areas:

Gas cylinders must be declared at check-in to the staff. The staff will provide instructions and place a sticker or tape indicating where the gas cylinders are located in the vehicle.
The main valve of the gas system must be closed. All gas appliances, such as stoves and refrigerators, must be switched off throughout the crossing and within the terminal area.
Cylinders must be stored upright to ensure that the safety valve functions correctly.
Gas cylinders must be easily accessible and removable quickly during the voyage. The compartment containing the gas cylinders must be unlocked and clearly marked. All gas cylinders are counted at their full weight/volume regardless of the fill level.

Rules and conditions

Conditions of carriage

The shipping company disclaims liability to the extent permitted by applicable maritime law. The vessel’s liability for personal injury to passengers, as well as for damage to or loss of luggage or other goods accepted for carriage, is limited in accordance with the provisions of maritime law. The shipping company reserves the right to carry cargo on deck. Passengers bear the maximum deductibles specified in applicable maritime law.

Booking conditions

Ferry journey with M/S Fjärdvägen

Booking a ferry journey

Passenger and car space as well as meals can be booked up to one hour before departure. (OK?)

Payment

Changes or cancellation of a ferry journey

If you are unable to complete your journey, you must cancel (insert correct link!) your trip immediately. Online bookings can be changed or cancelled via the website or by telephone. Bookings made by telephone can usually be changed or cancelled online, but in some cases must be handled by telephone depending on the content of the booking. Phone: +358 18‑19 150, Åland. See opening hours here (insert correct link!).

To receive a refund, the ferry journey must be cancelled no later than the day before departure. Changes must also be made no later than the day before departure. If a round trip has been booked in the same booking but the outbound journey has not been completed or cancelled, the shipping company has the right to cancel the return journey.
Change or cancel your journey, click here (insert correct link!).

Refunds in EURO

You may apply for a refund by email to ekonomi.aland@eckerolink.com. The application must include your name, booking number, IBAN account number and a copy of the payment receipt. The refund application must be submitted no later than 14 days after cancellation.

Complaints

Any complaints must be presented directly to the relevant department on board as soon as a potential issue is discovered. If the matter is not resolved immediately, a claim for compensation may be submitted in writing to Eckerö Link Ab within 21 days after the end of the journey, provided that the customer has acted as described above and the issue has not been resolved. Please include your name, booking number, any receipts and a description of the incident. Email your application to feedback@eckerolink.com.

Force majeure

Due to force majeure events such as severe weather, disaster, strike, riot, fire, acts of war or similar events, Eckerö Link may cancel departures. Booked guests will be contacted via SMS and asked to contact Eckerö Link for rebooking to another departure or for a refund. In force majeure situations beyond our control, journeys with other shipping companies or other expenses incurred as a result of a cancelled departure are generally not compensated.

Rules of order and safety regulations

The master of the vessel, or a person appointed by the master, has the right to refuse transportation to passengers who are deemed likely to disturb order or safety on board. Passengers must follow posted notices and rules of order on board and in the terminal, as well as any instructions given by the crew. Food intended to be consumed in the vessel’s restaurants may not be brought on board without the crew’s consent. Baby food and special diets for persons with food allergies are, however, permitted. Passengers may not bring alcohol or drugs on board, nor is it permitted to consume brought alcohol on board. Passengers who are intoxicated or who disturb order may be removed from the vessel. Without special permission, passengers may not bring weapons, equipment or other items that could pose a risk to passengers, crew or the vessel. Passengers are obliged, upon request, to hand over items that may pose a risk to order and safety to the crew for safekeeping during the journey. Passengers who refuse to show the contents of their luggage upon request may be denied passage. In such cases, the passenger is not entitled to a refund of the ticket price nor to compensation for any other costs incurred as a result of the refusal.

The master’s discretionary authority

The safety of all passengers and crew on board is of utmost importance. To maintain safety, the authority to assess permission to travel and the use of accompanying persons rests with the vessel’s master.

Maritime safety

The ferry journey takes only a few hours and is conducted within sheltered waters. Land is always in sight and sea conditions are minimal, making the journey both pleasant and safe. When necessary, we can adjust speed and choose alternative routes or meeting points to avoid heavy traffic and ensure the best possible conditions. Our vessels are carefully inspected and approved by maritime authorities. Modern safety equipment and monitoring systems are available on board and are continuously checked. Safety information is available in Swedish, Finnish and English so that all passengers can easily access important instructions. The vessel operates under the Finnish flag and complies with all international safety requirements. To maintain the highest level of safety, regular safety drills are conducted weekly. Our crew is trained to handle all types of situations and is always available to assist you. Do you have any questions or concerns? Do not hesitate to contact our staff – we are here for your safety on board.